How They're Wired Refund Policy

Effective: October 2, 2026 · Version: 0.1

We want you to feel completely safe trying How They're Wired. Here is exactly how refunds work.

Reports (including pre-orders)

• Full refund, no questions asked, any time until 30 days after your Report is delivered.
• "Delivered" means the day we email you that your Report is ready to view. If you pre-ordered and we have not delivered yet, you can cancel for a full refund at any moment.
• If we do not deliver your Report within 7 days of you completing the full quiz, we will refund you automatically unless you tell us you would rather wait.

Family bundle

Same as Reports: 30 days after the last Report in the bundle is delivered, or any time before that.

Founding Membership

• Full refund within 30 days of your first purchase, and within 30 days of any renewal charge.
• After 30 days, you can cancel at any time so it does not renew; you keep access until the end of the paid year. (See "Automatic renewal" in the Terms — you will get a reminder 30–60 days before each renewal, and you can always cancel online.)
• If we ever charged a renewal without sending you the required notice, we will refund that charge in full.

How to ask

Any of these works, and we process every refund within 24 hours of the request: 1. Your account page → Request a refund. 2. Reply to any email we have sent you and say "refund." 3. Email support@howtheyrewired.com from your account email.

We will never ask why, though we would be grateful for one line about what did not work. The refund goes back to the card you paid with; banks typically post it in 5–10 business days. We refund the full amount you paid, including any tax we collected. (Our card processor keeps its processing fee on refunds; we absorb that, not you.)

After a refund

Your account and results stay available unless you delete them. Refunding does not delete your data; deleting your account is a separate button in your account page and is described in our Privacy Policy.

Chargebacks

Please ask us first — it is faster for you and we will always say yes within the windows above. If you dispute a charge with your bank instead, we will provide the bank with your consent record and delivery date.

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