How They're Wired Terms of Service
Effective: October 2, 2026 · Version: 0.1 · These Terms are a contract between you and Family Insights LLC, an Illinois limited liability company ("How They're Wired," "we," "us").
1. Who can use How They're Wired
You may use How They're Wired only if all of the following are true: - You are at least 18 years old. - You are the parent or legal guardian of any child you describe, or you have been invited by that child's parent or legal guardian to describe the child (for example, as a co-parent), and you describe the child only for that parent's or guardian's use. - You are located in the United States for any purchase (we currently sell only to US billing addresses). - You agree to these Terms and our Privacy Policy, and you re-accept them when we ask you to after a material change.
Children may not use How They're Wired. Do not let a child answer questions, and do not enter information a child has given you for the purpose of entering it. We may close accounts that appear to belong to or be used by a minor.
2. What How They're Wired is — and is not
How They're Wired is an educational service for parents. It asks you questions about your child's everyday behavior in different settings, and it gives you back a written description of patterns in your own answers, with suggestions of things to try. Its purpose is to help you notice and describe your child more clearly.
How They're Wired is not: - a medical, psychological, developmental or educational assessment, screening, test or diagnosis of any kind; - a risk score, a prediction, or a statement that your child "has," "may have," or "shows signs of" any condition; - therapy, psychotherapy, counseling, or treatment, or a substitute for any of them; - advice about medication, schooling placement, custody, or any legal or medical decision.
Our results can be wrong. They describe tendencies your answers suggest, in the contexts you described, at one moment in time. We show you the evidence behind each section and ask you to rate whether it fits precisely so you can disagree. Any line suggesting you "talk to a professional" is general information, not a referral or a clinical opinion. Any AI feature we offer is limited to parenting education and will say so; we do not provide AI-delivered therapy or mental-health services.
Do not use How They're Wired results in custody, school-placement, medical or legal proceedings as evidence of anything about a child. They were not designed for that and we do not consent to that use.
3. Your account
We sign you in with an emailed magic link; keep your email account secure. You are responsible for activity under your account. One account per adult; you may describe more than one child. Tell us promptly at support@howtheyrewired.com if you believe your account has been accessed without permission.
4. Your content and our content
Your answers and stories belong to you. You give us a license to store, process and display them to you and to anyone you explicitly invite, to generate your results, and — only if you opt in — to use them in de-identified form for research. You can revoke everything by deleting your account.
Do not enter a child's full name, date of birth beyond month and year, photos, school, address, health or diagnosis information, or information about anyone else's child without their parent's permission.
Our content — questions, item banks, result templates, reports, text, design and software — is owned by Family Insights LLC or its licensors. You may use your results for your personal, non-commercial purposes, share them with your child's other caregivers, and print them. You may not copy the questions, scrape the service, resell reports, or use the service to build a competing product.
5. Purchases, pricing and refunds
Products (as of v0.1): a free quiz for one child; a paid written Report (currently $24); a family bundle (currently $39); and a Founding Membership (currently $79 per year). Prices are shown at checkout and may change for future purchases; a change never affects a purchase already made.
Pre-orders. During our launch period, Reports may be sold as pre-orders: you are charged at purchase and we deliver the Report within the timeframe stated at checkout (currently 7 days after you complete the full quiz). Pre-order funds are held separately until delivery.
Refunds. Our Refund Policy is part of these Terms. In summary: a Report purchase (including any pre-order) is fully refundable, no questions asked, until 30 days after the Report is delivered; a Founding Membership is fully refundable within 30 days of first purchase or of any renewal charge. Request a refund from your account page or by replying to any email from us; we process refunds within 24 hours of the request.
Payments are processed by Stripe under its terms. Taxes, if any apply, are shown at checkout.
6. Founding Membership — automatic renewal terms
- What renews and when. The Founding Membership is an annual subscription. It automatically renews for successive 12-month terms at the end of each term, and the payment method on file is charged the then-current membership price (currently $79/year) on the renewal date, unless you cancel before that date.
- Clear disclosure and consent. Before you buy, the checkout screen states the price, that it renews annually, the renewal date, and how to cancel, next to the purchase button, and you must affirmatively check a box agreeing to the renewal terms. We record that consent (version, timestamp, checkbox text).
- Renewal reminder. Because the term is 12 months, we will email you a renewal notice no less than 30 and no more than 60 days before your renewal date, stating that the membership will renew, the price, the date, and exactly how to cancel.
- Cancel online, as easily as you joined. You may cancel at any time from your account page ("Manage membership → Cancel") or through the Stripe customer portal link in any receipt, and — because you signed up online — you never have to call, chat, or write a letter to cancel. Cancellation takes effect at the end of the current paid term; you keep access until then.
- Price changes. If the renewal price will be higher than the price you last paid, we will tell you in the renewal notice and you may cancel before the renewal date.
- Refund on error. If we ever charge a renewal without having given the notices above, we will refund the renewal charge in full on request.
- Free trials. We do not currently offer a free trial. If we ever do, we will notify you at least 3 days before the trial converts to a paid term.
7. Acceptable use
Do not: use the service if you are under 18; enter information about a child you are not authorised to describe; attempt to access other accounts or data; interfere with the service; use automated means to submit responses (except accessibility tools); misrepresent our results as a diagnosis or clinical finding; or use the service in a way that violates law.
8. Research participation and content
If you agree to an interview, read-aloud session or other research, a separate written release governs recording, use and withdrawal. Nothing in these Terms gives us permission to use your name, likeness or voice publicly.
9. Privacy and consent records
Our Privacy Policy explains what we collect and how you delete it. Each time you accept these Terms or the Privacy Policy — at signup and again at checkout — we store a record of the version accepted, the time, your IP address and the exact text you agreed to. When we materially change either document we will ask you to accept the new version before you continue.
10. Disclaimers
THE SERVICE AND ALL RESULTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, OR THAT RESULTS WILL BE CORRECT OR USEFUL FOR YOUR CHILD. RESULTS ARE EDUCATIONAL DESCRIPTIONS, NOT PROFESSIONAL ADVICE, AND YOU ARE RESPONSIBLE FOR ANY DECISION YOU MAKE ABOUT YOUR CHILD.
11. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, Family Insights LLC'S TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, AND WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES. SOME STATES DO NOT ALLOW THESE LIMITS, SO THEY MAY NOT APPLY TO YOU.
12. Governing law and disputes
These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-laws rules. Before filing any claim, you agree to email legal@howtheyrewired.com and give us 30 days to resolve it informally.
13. Termination
You can delete your account at any time. We may suspend or close accounts that violate these Terms, with a refund of any unused prepaid membership term unless the violation involved fraud or misuse of a child's information. Sections 2, 4, 9–12 survive termination.
14. Changes to these Terms
We will post a new version with a new effective date. For material changes we will ask you to re-accept before continuing. Continued use after non-material changes is acceptance.
15. Contact
Family Insights LLC · support@howtheyrewired.com · Family Insights LLC, Chicago, Illinois (write to info@howtheyrewired.com for a postal address)